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FAQ

Frequently asked questions.

Let us help answer the most common questions you might have.

Does MedVault work with my existing practice management software?

MedVault works with the data from all major practice management software solutions. The Medvault platform can theoretically collect and analyse data from any source made available by you. To manage demand we are rolling out MedVault to clinics currently using Socrates first followed by Helix and then HealthOne.

Does MedVault replace the need for my existing practice management software?

No. MedVault does not replace the need for your existing PM software rather it enables you to easily analyse the data it helps you to collect.

How much does MedVault cost?

MedVault offers three tiers of pricing depending on you practice size. For small clinics with less than 1,000 GMS patients we charge €59.99 (Inc VAT) a month. For medium clinics with 1,001-2,500 GMS patients we charge €79.99 (Inc VAT) a month. For large clinics with over 2,500 GMS patients we charge €99.99 (Inc VAT) a month.

There is also the option of adding data backup and recovery to you package. The additional cost of backup is dependent on the amount of data to be stored. Our MedVault Backup solution is 30-50% more cost effective than existing backup solutions on the market

How long does MedVault deployment take?

MedVault deployment takes only 15-20mins. We deploy the software by remotely accessing the clinic server and installing MedVault. We will also need remote access to a desktop computer with a PCRS certificate to set up pink sheet analysis. Remote deployment means flexibility for you and your team as we can accomodate a time and date that suits you.

How do MedVault referrals work?

If you refer MedVault to another clinic or colleague and they sign-up using the promo code provided we will credit both your MedVault accounts with an extra month completely free of charge. This way both you and the referee receive equal benefit.

How does the free trial work?

All new clinics signing up to the MedVault can avail of a 30 day free trial. If you cancel your plan before the end of the 30 day free trial period you will be charged nothing.

Is MedVault secure for my data?

MedVault began its journey as a data security solution for healthcare clinics. Our team consists of both practicing physicians and experienced engineers so we understand the sensitivity and importance of maintaining health data security. MedVault is proud to say that data security and compliance is at the core of everything we do. Our platform deploys military grade AES 256 encryption end to end at rest and in transit to ensure your clinic's data is safe and secure at all times. MedVault's data storage infrastructure delivers compliance with all major regulations from HIPAA to GDPR. Clinics choosing to avail of MedVault's backup solution will also see increased data redundancy and protection against ransomware attacks. Every element of MedVault has been built from the ground up with security as priority number one and so all clinics and medical practices can rest assured their data is safe with us.